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Shipping & Returns

Shipping Policy

Production & Processing Times


Because every single item at The Salty Depths is carefully handmade to order in our home studio, we do not have a giant warehouse of pre-packed goods.

 

  • Standard Shop Items (Stickers, Decals, Apparel): Please allow 3–5 business days for us to hand-craft, pack, and ship your order.

  • Custom & Bulk Orders: Production timelines vary based on project size and will be explicitly outlined in your custom quote.

 

Shipping Options & Rates

 

We ship via USPS from Panama City, Florida. Shipping rates are calculated at checkout based on weight and destination.

 

  • Sticker-Only Shipping: Economical, lightweight shipping is available for sticker-only orders.

  • Standard Tracked Shipping: Recommended for apparel, accessories, and larger decal orders. You will receive a tracking link via email as soon as your order sets sail.

 

Local Pickup (Panama City / PCB Area)

 

Are you a local business or neighbor along the Emerald Coast? Skip the shipping fees! Select "Local Pickup" at checkout. Once your order is ready, we will reach out to coordinate a convenient pickup time and location.

 

Lost, Delayed, or Damaged Freight

 

Once a package is handed over to the postal service, the currents are out of our hands. However, we want you to love your gear. If your order arrives damaged from its journey, or if it is lost at sea (stuck in transit past its delivery window), please contact us within 7 days at [email protected] so we can make it right.

Return & Exchange Policy

We want you to be completely thrilled with your handmade ocean goods. If something isn't quite right, here is how we can navigate it together.

 

Retail Shop Items (Stickers, Apparel, Stock Decals)

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  • Return Window: You have 14 days from the date of delivery to request a return or exchange.

  • Condition: Items must be unused, unwashed, and in their original, retail-ready condition. Stickers must not have their backing peeled.

  • Return Shipping: Except in cases of a manufacturing defect, buyers are responsible for return shipping costs.

 

Custom & Wholesale Orders

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  • All Custom Sales are Final: Because custom designs, business branding decals, and bulk promotional apparel are made specifically to your exact specifications, we cannot accept returns or exchanges on custom orders. * Defects or Errors: If we made a mistake on your custom order that deviates from your approved digital proof, please notify us within 5 business days of receiving the order, and we will immediately reprint and replace the affected items at no cost to you.

 

How to Initiate a Return


Drop us a line via our Contact Page or email us directly with your order number and the reason for your return.

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